The website www.CustomerThermometer.com has a great resource for Customer Experience stats.
Gartner predicts that 89% of businesses are expected to compete mainly on customer experience.
Gartner have also predicted that by 2019 more than 50% of organizations will redirect their investments to customer experience innovations.
I like that they have collected all these snippets of information and link to the sources so that you can read the source materials.
Thanks to Lindsay Willott for pulling all this info together!
You can find them on twitter here