100 Customer Experience STATS for 2019

The website www.CustomerThermometer.com has a great resource for Customer Experience stats.

Gartner predicts that 89% of businesses are expected to compete mainly on customer experience.

Gartner have also predicted that by 2019 more than 50% of organizations will redirect their investments to customer experience innovations.

I like that they have collected all these snippets of information and link to the sources so that you can read the source materials.

Thanks to Lindsay Willott for pulling all this info together!

You can find them on twitter here

About Tim Lynch

SaaS Growth is my job, understanding consumer behavior and creative problem solving fuels my curiosity. Striving to be a good father and husband is my journey.