Let’s take a look at a conversation that took place on Twitter. As you read this, think about how your company talks about its customers.
The conversation to the write is:
- Patrick wants to know why he should get YouTubeTV.
- YouTube TV does not say why – they reply that their “fam” will do the talking for them.
- Andrew (a member of “the fam”) chimes in with his reasons. And, mentions why he is no longer with a competing service (DISH)
- DISH decides to respond with a corporate statement about providing good customer service.
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