Another day… another breach

Today is just another day when a company announces that they have messed up with our personal data.  Today is Orbitz that had hackers gain access to 880,000 credit cards from customers spanning from January 2016 to December 2017. 

According to the article: “The hackers also likely accessed other data, like names, physical or mailing addresses, birth dates, email addresses, phone numbers and the customer’s gender”

What I don’t see in all these articles is Victim Compensation.  When customers fly and the airline has a delay they often compensate the affected people.  I have experienced the small ones like when we are waiting to take off and they come around with a free drink or premium snack to bonus miles if the delay is particularly long.  When Experian was hacked the compensation was credit monitoring service, not a good compensation for screwing things up, but it is something.  Something needs to be done for the victims of these hacks.  

Moving to the business side of these issues for a moment.  I wonder WHY the public is not informed on what companies like Orbitz are doing to go after the ‘hackers’.  I personally would like to know that Orbitz is mad, very mad about this and what they are doing to fight back.  The article states; “The company also notes that its current site is not affected by this breach and that it brought in third-party experts and a forensic investigation firm, as well as law enforcement, to “eliminate and prevent unauthorized access to the platform.” But, there is no mention of going after the data, going after the people that hacked them, it is just trying to stop it from happening again – which I assumed they were doing in the first place. 

Here is the link to the TechCrunch article

About Tim Lynch

SaaS Growth is my job, understanding consumer behavior and creative problem solving fuels my curiosity. Striving to be a good father and husband is my journey.